Farmland Tractor FAQ

  1. Privacy Policy
    1. What information do we collect?
    2. How do we use your information?
    3. How do we protect visitor information?
    4. Do we use "cookies"?
    5. Do we disclose the information we collect to outside parties?
    6. How can you opt-out, remove or modify information you have provided to us?
    7. Third party links
    8. Changes to our policy
    9. Questions and feedback
    10. Terms and Conditions
    11. Your consent
  2. Shipping & Returns
    1. What shipping options are available?
    2. Do you ship outside of the USA?
    3. Do you ship to Alaska and Hawaii?
    4. What could cause a shipping delay?
    5. Is there a cost on returns?
  3. Terms and Conditions
    1. Copyright
    2. Trademarks
    3. Warranty Disclosure
    4. Limitation of Liability
    5. Typographical Errors
    6. Term; Termination
    7. Core Charge
    8. Notice
    9. Miscellaneous
    10. Use of Site
    11. Participation Disclaimer
    12. Idemnification
    13. Third Party Links
    14. Returns
    15. Shipping Policy
  4. Help
  5. Order Status
    1. My product is missing parts.
    2. Has my order shipped?
    3. How do I change quantities or cancel an item in my order?
    4. How do I track my order?
    5. My order never arrived
    6. An item is missing from my shipment.
  6. My Account
    1. How do I create an account?
    2. How do I edit my account information?
    3. How much is my shipping?
    4. I forgot my password.
    5. How do I return my product?
    6. I received the wrong product.
    7. What is your return policy?
    8. When will my order ship?
  7. International Shipping
    1. Do you ship to my country?
    2. What are my payment choices?
    3. When will my order ship and what are my shipping charges?
    4. What is the return policy?
  8. Guarantees
    1. Low Price Guarantee
    2. Privacy Policy
    3. Security
  9. Pricing and Billing
    1. I have a question on my charges.
    2. I need a copy of my receipt/invoice.
    3. When will my credit appear on my account?
    4. When will my credit card be charged?
  10. Buyer's Guide
    1. How do I find my product?
    2. How do I navigate the site?
  11. Additional Support
    1. How do I contact you?

Privacy Policy

Q: What information do we collect?

  • We only collect information from you when you register on the site, place an order, or participate in another site feature (such as rating a product).
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

Q: How do we use your information?

We may use the information we collect from you when you register, purchase products, surf the website, or use certain other site features in the following ways:

  • We DO NOT share any of your personal information with anyone. Your information stays secure with us.
  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.

Q: How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Q: Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Q: Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Q: How can you opt-out, remove or modify information you have provided to us?

After creating an account, you may delete all of your online account information from our database. Sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information, then click 'Save'. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Q: Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Q: Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 10, 2009.

Q: Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Q: Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Q: Your consent

By using our site, you consent to our privacy policy.

Shipping & Returns

Q: What shipping options are available?

Online orders will be shipped based on the customers choice at checkout. We (do not) ship to P.O. boxes. Please contact us if you are interested in an expedited shipping on your order.

Q: Do you ship outside of the USA?

We (do not) ship outside of the USA.

Q: Do you ship to Alaska and Hawaii?

We (do not) ship to Alaska and Hawaii.

Q: What could cause a shipping delay?

Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company can not deliver the package we will contact you via phone or email.

During the holiday season shipping delivery may vary.

Q: Is there a cost on returns?

If an item needs to be returned the shipping fees are the customer's responsibility.

Amount of refund will be based on the purchase price of your product.


Terms and Conditions

Q: Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws and is the property of www.farmlandtractor.com. The collective work includes works that are licensed to www.farmlandtractor.com. Copyright 2003, www.farmlandtractor.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.farmlandtractor.com or purchasing www.farmlandtractor.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with www.farmlandtractor.com or to purchase www.farmlandtractor.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by www.farmlandtractor.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Q: Trademarks

All trademarks, service marks and trade names of www.farmlandtractor.com used in the site are trademarks or registered trademarks of www.farmlandtractor.com.

Q: Warranty Disclosure

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, www.farmlandtractor.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. www.farmlandtractor.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. www.farmlandtractor.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Q: Limitation of Liability

www.farmlandtractor.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.farmlandtractor.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Q: Typographical Errors

In the event that a www.farmlandtractor.com product is mistakenly listed at an incorrect price, www.farmlandtractor.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. www.farmlandtractor.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.farmlandtractor.com shall issue a credit to your credit card account in the amount of the incorrect price.

Q: Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.farmlandtractor.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Q: Core Charge

Core Charges will be refunded after the receipt of the core. Farmland Tractor reserves the right to refuse cores that are non-rebuildable due to damage.

Q: Notice

www.farmlandtractor.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.farmlandtractor.com.

Q: Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of www.farmlandtractor.com products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of www.farmlandtractor.com products) must be commenced within one (1) year after the claim or cause of action arises. www.farmlandtractor.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. www.farmlandtractor.com may assign its rights and duties under this Agreement to any party at any time without notice to you.

Q: Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.farmlandtractor.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Q: Participation Disclaimer

www.farmlandtractor.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.farmlandtractor.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.farmlandtractor.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.farmlandtractor.com in its sole discretion.

Q: Idemnification

You agree to indemnify, defend, and hold harmless www.farmlandtractor.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Q: Third Party Links

In an attempt to provide increased value to our visitors, www.farmlandtractor.com may link to sites operated by third parties. However, even if the third party is affiliated with www.farmlandtractor.com, www.farmlandtractor.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.farmlandtractor.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.farmlandtractor.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Q: Returns

All returns must be processed within 60 days of the date the order was received. To process a return please contact our customer service department at 877-928-1646.

Q: Shipping Policy

Farmland Tractor is not responsible for delays our carriers may experience during shipping. Orders may take up to two business days for processing and handling before shipping. Some orders may ship directly from our suppliers and may or may not arrive in multiple shipments. If orders ship directly from suppliers customers will not receive an email with tracking information, but may contact Farmland Tractor for that information.


Order Status

Q: My product is missing parts.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact us for assistance. Sometimes we do have to order parts from different suppliers, so it is possible that you will receive more than one shipment.

Q: Has my order shipped?

Click the My Account link at the top right hand side of our site to check your orders status.

Q: How do I change quantities or cancel an item in my order?

Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable online. You can always give us a call and we may be able to edit your order for you 541-928-1646.

Q: How do I track my order?

Click the "My Account" link at the top right hand side of our site to track your order.

Q: My order never arrived

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Q: An item is missing from my shipment.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.


My Account

Q: How do I create an account?

  1. Click the "My Account" link at the top right side of our site.
  2. Enter your email address.
  3. Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Q: How do I edit my account information?

  1. Click the "My Account" link at the top right side of our site.
  2. Enter your email address.
  3. Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Q: How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Q: I forgot my password.

Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

Q: How do I return my product?

Give us a call at 541-928-1646 and we will help you through the return process.

Q: I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Q: What is your return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

Q: When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account" link at the top right hand side of our site to track the status of your order.


International Shipping

Q: Do you ship to my country?

Please create an account by clicking the "My Account" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time

Q: What are my payment choices?

We accept Visa, American Express, Discover and Mastercard, as well as PayPal payments. If you have questions about your payment method, or if you would like to pay with an alternate form please call us and we may be able to take it over the phone (541-928-1646).

Q: When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

Q: What is the return policy?

Please see our Terms & Conditions for complete details regarding our return policy.


Guarantees

Q: Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Q: Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Q: Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.


Pricing and Billing

Q: I have a question on my charges.

Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Q: I need a copy of my receipt/invoice.

Click the "My Account" link at the top right hand side of our site to print invoices.

Q: When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

Q: When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).


Buyer's Guide

Q: How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top of our website to select the brand of tractor, then the part category you are searching for or (2) type a keyword or part number into the SEARCH box.

If you have any trouble locating a product, feel free to contact us directly for assistance (call 541-928-1646). Our inventory changes all the time so we may have parts in stock that are not yet reflected online.

Q: How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top and left our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand (with a pointing finger)". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.


Additional Support

Q: How do I contact you?

Please click here for our company contact information. Our offices are Monday-Friday 8-5 and Saturdays 8-12:30.